Shipping & Returns

Return & Exchange Policy

We understand that sometimes things go wrong. At this stage we cannot offer return on personal hygiene products. As with using any new product on sensitive skin types, we recommend a skin test on a small area first.  Should the unimaginable happen and you are unsatisfied with the action of the soap, please contact us  immediately with your order number and we will do our utmost to rectify the situation.

Shipping Policy

Your order is shipped within 5-7 days after receipt of payment.

Shipping is $10.00 Australia Wide.

FREE SHIPPING is offered for orders over $75.00

We use Australia Post and Sendle Courier Service or one of our Sparrows will personally deliver.  It all depends on which option is the fastest!

All packaging items including paper, wood wool, postage boxes and bags are complimentary.

If you live outside of Australia and would like to place an order, please contact us prior to placing your order so that we can make international shipping arrangements. We do accept international credit card payments via Squareup Australia.

Every order is important to us.  Our promise to you is that we will do everything in our power to ensure your order arrives safely and in a timely manner.  Unfortunately 3rd party couriers are out of our immediate control so please do not hesitate to contact us with any concerns you may have.

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© 2018 by Sparrow Soap